Privacy

Privacy Policy

This Privacy Policy explains how India Cyber Cafe handles information collected through the service guidance and request app.

India Cyber Cafe is an independent service guidance and assistance platform. It is not a government application and is not affiliated with, endorsed by, authorised by, or representing any government entity.
Sources & References

1. Overview

India Cyber Cafe provides service guidance, educational information, and a service request form for users who want to request assistance. We process limited personal information only to the extent necessary to receive, review, respond to, and manage service requests.

This policy describes the information collected in the current application, how it is used, where it may be stored, how long it is kept, and how users can contact us regarding privacy or data-related requests.

2. Information collected through the app

The current service request form collects the following information from users who submit a request:

  • Full Name
  • Email Address
  • Mobile Number
  • Selected Service
  • Selected Sub-service

These details are collected so that the service request can be identified, reviewed, and followed up with the user when necessary.

We may also keep an internal timestamp when a request is received in the backend/database for record-keeping or operational handling.

3. Why this information is collected

India Cyber Cafe collects the details above to:

  • Receive and process service requests
  • Identify the user and selected request category
  • Contact the user regarding a service request or follow-up
  • Provide requested assistance when available
  • Track and review service requests for operational support

We do not collect this information for unrelated commercial profiling, and we do not use the app to provide official government services or government approvals.

4. Information we do not intentionally collect

Unless the app later adds a specific feature, the current application does not intentionally collect the following data from users:

  • Location or precise geolocation
  • Contacts
  • SMS messages
  • Call logs
  • Photos
  • Camera data
  • Microphone data
  • Passwords
  • Payment card information

If new functionality is introduced in the future, it will be reflected in the privacy disclosures available in the app and this policy, as appropriate.

5. Data usage

Service request information may be used to:

  • Review and route a submitted request
  • Contact the user for clarification or follow-up
  • Assess whether assistance can be provided
  • Improve the quality of guidance and support information
  • Operate the application and maintain service records

We do not use personal information to create official government records or formal government applications.

6. Data storage

Service request information may be stored in the application's backend/database, including Firebase Realtime Database, as part of the current backend implementation. Data may be stored in systems used to support app operations, service handling, and record management.

We do not automatically guarantee that all information is encrypted at every stage, and users should understand that data security depends on the service providers and technical controls used in the app environment.

7. Data security

India Cyber Cafe uses standard web application and backend infrastructure to receive and store service request information. We follow reasonable operational practices for application security, but we do not represent absolute security or guarantee that data cannot be accessed, lost, or disclosed under all circumstances.

Users are responsible for ensuring that they do not share unnecessary personal or sensitive details beyond the information required for the service request.

8. Data retention

We retain service request information only for as long as necessary to:

  • Process requests
  • Respond to user follow-up questions
  • Maintain operational records
  • Support service assistance where relevant

Retention periods may vary depending on the nature of the request, operational needs, and legal or business requirements. If records are no longer needed, they may be removed or archived according to operational practice.

9. Data deletion and request handling

If you want to request deletion, correction, or access to your service request information, please contact us using the contact details below. We will review the request and respond as reasonably possible.

Please contact:

We do not currently provide an automated self-service deletion portal. Requests are handled through the contact details above.

10. Third-party services

India Cyber Cafe may use third-party infrastructure and service providers to support app operation, hosting, storage, analytics, or communication. These services are used only for operational requirements related to the app and service request handling.

We may also provide links to official government websites and external information resources for user convenience. These third-party websites are outside our control and have their own privacy and security policies.

11. Firebase Realtime Database

The current application uses Firebase Realtime Database as part of the backend operational setup. Firebase may store service request data submitted through the app, and the database may be used to manage request records, service metadata, and related information.

Use of Firebase is subject to Firebase's own privacy and security practices, which are separate from India Cyber Cafe's own policies. We do not claim to control or guarantee Firebase security beyond the configured application use.

12. Website and WebView functionality

The India Cyber Cafe app may be used in a web browser or in a WebView environment. In such cases, browser-based features, local storage, and session behavior may apply depending on the device or platform used.

We do not intentionally collect personal information through the browser beyond what is needed for the app to function and for the service request form to operate correctly.

13. Cookies and local storage

India Cyber Cafe may use local storage or related browser storage to cache service categories and improve app usability. This is used for app functionality such as loading service options and reducing repeated backend requests.

Local storage is used for operational convenience. It is not intended to store payment data, passwords, or highly sensitive information.

Users may clear browser storage in their device or browser settings if they wish to remove cached app data.

14. Children's privacy

India Cyber Cafe is not intended for children under a minimum age unless the parent or guardian has provided consent and the user is legally able to use the app. We do not knowingly collect personal information from children for marketing or unrelated purposes.

If a parent or guardian becomes aware that a child has submitted personal information without consent, they should contact us immediately using the details in this policy.

15. Changes to this Privacy Policy

India Cyber Cafe may update this Privacy Policy from time to time to reflect changes in the app, services, platform features, or legal requirements. Updated versions will be made available through the app and through the legal pages on the website.

Continued use of the app after updates are posted indicates acceptance of the revised policy.

16. Contact

If you have questions about this Privacy Policy, service request information, data requests, or other privacy concerns, contact us:

Official Government Sources: For government-related information, users should always verify details directly with official authorities. A list of official sources is available at Sources & References.